At WH Hotels ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services. Please read this policy carefully. By using our website, you consent to the practices described here.
1. Information We Collect
Information you provide to us
When you create an account, make a booking, or contact us, we may collect:
- Full name, email address, and phone number
- Billing and payment details required to process reservations
- Booking details such as check-in and check-out dates, room preferences, and number of guests
- Account credentials (your password is stored in encrypted form)
- Any information you include in messages you send to our support team
Information collected automatically
When you use our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and the dates and times of your visits. Some of this information is collected using cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
We use the information we collect to:
- Process and manage your hotel reservations and payments
- Create and maintain your account
- Send booking confirmations, receipts, and service-related notifications
- Respond to your enquiries and provide customer support
- Improve our website, services, and user experience
- Detect, prevent, and address fraud or security issues
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Hotels and accommodation providers, in order to fulfil your booking
- Payment processors, to securely handle transactions
- Service providers who help us operate our website and services
- Law enforcement or regulatory authorities where required by law
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymise it.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
7. Cookies
We use cookies and similar technologies to operate and improve our website. You can control cookies through your browser settings. For more details, please see our Cookie Policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: info@whhotels.com
- Phone: +44 20 1234 5678
- Address: 123 Luxury Street, London, UK