Welcome to WH Hotels. These Terms & Conditions ("Terms") govern your access to and use of the WH Hotels website and booking services. By accessing our website or making a booking, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Definitions
"We", "us", and "our" refer to WH Hotels. "You" and "your" refer to the user of our website or services. "Booking" means a reservation for accommodation made through our platform.
2. Eligibility
You must be at least 18 years old and able to enter into a legally binding contract to use our services. By making a booking, you confirm that the information you provide is accurate and complete.
3. Account Registration
To use certain features you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorised use.
4. Bookings and Payments
- All bookings are subject to availability and confirmation.
- Prices are displayed in the applicable currency and may include taxes and fees where indicated.
- Full or partial payment may be required at the time of booking, depending on the rate and property.
- You agree to provide valid and authorised payment information.
- A booking is only confirmed once you receive a confirmation from us.
5. Cancellations and Refunds
Cancellation and refund terms vary depending on the rate and property selected and are shown at the time of booking. It is your responsibility to review these terms before confirming a booking. Refunds, where applicable, will be processed using your original payment method.
6. Check-in and Check-out
Standard check-in and check-out times are set by each property and shown in your booking details. Valid identification may be required at check-in. Additional charges may apply for early check-in, late check-out, or extra services.
7. User Conduct
You agree not to use our website or services for any unlawful purpose, to submit false information, to interfere with the operation of the website, or to attempt unauthorised access to our systems.
8. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of WH Hotels or its licensors and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, WH Hotels shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim shall not exceed the amount paid by you for the relevant booking.
10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
12. Contact Us
If you have any questions about these Terms, please contact us:
- Email: info@whhotels.com
- Phone: +44 20 1234 5678
- Address: 123 Luxury Street, London, UK